Effective Date: January 1, 2026

This Payment Policy outlines billing terms, accepted payment methods, cancellation-related charges, and enforcement procedures for all services provided by Alpine Airbnb (“Alpine,” “we,” “our,” or “us”). This policy applies to all clients, property owners, and account holders engaging Alpine Airbnb services.

Engaging Alpine Airbnb services constitutes acknowledgment and acceptance of this Payment Policy.

Payment Terms

Payment is due upon delivery of the invoice unless otherwise agreed to in writing.

Invoices are delivered electronically and are considered received on the date sent. Timely payment is required to maintain uninterrupted services.

Accepted Payment Methods

Alpine Airbnb accepts payment via the following approved electronic payment methods:

• 
  Venmo
  
• 
  PayPal
  
• 
  ACH bank transfer
  

Cash, checks, or alternative payment methods are not accepted unless expressly approved in writing by Alpine Airbnb.

Any transaction, processing, or platform fees charged by third-party payment providers are the responsibility of the client.

Alpine Airbnb reserves the right to update or modify accepted payment methods at any time.

Payment Reminders & Late Fees

As a courtesy, automated payment reminders may be sent following invoice delivery.

If an invoice remains unpaid after the fourth reminder, a one-time late fee of $25 will be applied to the outstanding balance.

If the invoice remains unpaid 30 calendar days after the initial late fee is applied, an additional late fee of $100 will be applied.

Late fees are non-refundable.

Delinquent Accounts & Service Pauses

Invoices that remain unpaid may result in a temporary pause, delay, or suspension of services until the account is brought current.

Alpine Airbnb is not responsible for any impacts, delays, service interruptions, guest issues, or operational consequences resulting from paused services due to non-payment.

Cancellations & Payment Responsibility

Cancellations must be submitted in writing. Notice requirements may vary by service and are outlined in service-specific agreements or onboarding materials.

Work completed prior to cancellation remains billable. Cancellation does not relieve the client of payment obligations incurred prior to or during the applicable notice period.

Short-Notice Cleaning Cancellations

Cleaning services cancelled within 48 hours of the scheduled service time may be subject to a cancellation fee equal to 50% of the scheduled cleaning fee.

This fee reflects labor scheduling and availability commitments already made on the client’s behalf.

Alpine Airbnb reserves the right to waive this fee at its discretion for extenuating circumstances.

Refunds

Consultations, audits, setup services, scheduled services, and completed work are non-refundable.

Refunds, if any, are issued solely at the discretion of Alpine Airbnb and do not establish precedent for future services.

Disputed Charges

Any billing disputes must be submitted in writing within seven (7) calendar days of invoice delivery.

Disputes do not pause payment obligations unless expressly agreed to in writing by Alpine Airbnb.

Collections & Enforcement

Clients are responsible for any collection costs, administrative fees, chargeback fees, or legal expenses incurred as a result of unpaid balances or disputed charges.

Alpine Airbnb reserves the right to pursue all available remedies to recover unpaid amounts.

Policy Modifications

Alpine Airbnb reserves the right to update or modify this Payment Policy at any time. Continued use of Alpine Airbnb services following any updates constitutes acceptance of the revised policy.