Effective Date: January 1, 2026

This Service Agreement & Operating Policies (“Agreement”) governs all services provided by Alpine Airbnb (“Alpine,” “we,” “our,” or “us”) to any client, property owner, or account holder (“Client,” “you,” or “Owner”). By engaging Alpine Airbnb services, you acknowledge and agree to the terms outlined below, as well as Alpine’s separate Payment Policy and Privacy Policy, which are incorporated by reference.

1. Master Service Agreement

Alpine Airbnb provides property management, cleaning coordination, consulting, optimization, concierge, and related services as agreed upon with the Client.

Alpine operates as an independent service provider. Nothing in this Agreement creates a partnership, joint venture, employment relationship, agency, or fiduciary relationship between Alpine and the Client.

Alpine shall not be liable for indirect, incidental, consequential, or special damages, including loss of revenue, bookings, profits, business opportunities, or platform performance.

To the maximum extent permitted by law, Alpine’s total liability for any claim arising out of or relating to services provided shall not exceed the total amount paid by the Client to Alpine Airbnb in the preceding three (3) months.

Client agrees to indemnify, defend, and hold harmless Alpine Airbnb from any claims, damages, losses, liabilities, or expenses arising from the ownership, condition, operation, or use of the property, except in cases of Alpine’s gross negligence or willful misconduct.

This Agreement is governed by the laws of the State of California.

2. Scope of Services & No Guarantees

Alpine provides professional execution of agreed-upon services using industry best practices, operational experience, and good-faith efforts.

Alpine does not guarantee:

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  Occupancy rates
  
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  Revenue, profit, or booking volume
  
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  Platform ranking, visibility, or algorithm outcomes
  
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  Guest behavior, reviews, or satisfaction levels
  

Results are influenced by factors outside Alpine’s control, including but not limited to market conditions, seasonality, pricing decisions, competition, property condition, owner responsiveness, and third-party platform changes.

Alpine executes services and strategy. Outcomes are not guaranteed.

Alpine does not provide legal, tax, accounting, or regulatory advice. Clients are responsible for consulting qualified professionals regarding compliance, tax obligations, and legal requirements.

3. Owner Responsibilities

The Client is solely responsible for:

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  Property condition, safety, habitability, and maintenance
  
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  Compliance with all applicable local, county, state, and federal laws
  
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  Short-term rental permits, licenses, and registrations
  
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  HOA rules, restrictions, penalties, and fines
  
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  Adequate insurance coverage, including short-term rental coverage
  

The Client affirms that all information provided to Alpine is accurate, complete, and current. Alpine is not responsible for undisclosed defects, code violations, safety hazards, or compliance failures.

4. Cancellations, Termination & Service Changes

Cancellations or service changes must be submitted in writing. Notice requirements may vary by service and are outlined in service-specific onboarding materials or agreements.

Work completed prior to cancellation remains billable. Termination does not relieve the Client of obligations incurred prior to or during any notice period.

Alpine reserves the right to suspend or terminate services for policy violations, non-payment, misrepresentation, unsafe property conditions, or conduct that interferes with operations or professional standards.

5. Operations, Contractors & Third Parties

Alpine may coordinate with cleaners, maintenance providers, vendors, and contractors as part of service delivery.

All third-party service providers are independent contractors and are not employees or agents of Alpine. Alpine coordinates services but does not assume liability for the acts or omissions of third-party providers unless expressly agreed in writing.

The Client acknowledges that service availability and outcomes may depend on third-party scheduling, access, and responsiveness.

6. Emergency Authorization & Property Decisions

Alpine may take reasonable action to address urgent issues that pose a risk to guests, property, safety, or operations.

Emergency actions may be taken without prior approval when immediate action is required. Owner notification will be provided as soon as reasonably possible.

Unless otherwise agreed, repair decisions and financial responsibility remain with the Client.

7. Guest Damage, Claims & Incidents

Alpine documents guest-related damages and incidents and may assist with claims through booking platforms or security deposit processes.

Alpine does not guarantee reimbursement through third-party platforms. Final approval of repairs and financial responsibility remains with the Client unless otherwise agreed in writing.

8. Privacy, Data & Communications

Alpine collects and uses client, guest, and property information solely for the purpose of providing agreed-upon services.

Information may include contact details, property data, communication records, operational notes, and booking-related information.

Alpine does not sell personal data. Information may be shared with platforms, vendors, or service providers only as necessary to deliver services or comply with legal obligations.

Operational communications may occur via email, phone, text, platform messaging systems, or approved digital tools and may be documented for record-keeping and dispute resolution.

Clients are responsible for maintaining accurate contact information.

9. Marketing & Content Use

Unless otherwise requested in writing, Clients grant Alpine permission to use non-sensitive property-related content for marketing and promotional purposes.

This may include property photos, public reviews, anonymized performance data, and general descriptions of services.

Alpine will not disclose owner identities, property addresses, or sensitive financial information without permission.

Clients may request content removal in writing, which will be honored within a reasonable timeframe.

10. Third-Party Platforms & Technology

Alpine may utilize third-party platforms, booking channels, software, payment processors, and digital tools.

Alpine is not responsible for outages, algorithm changes, policy updates, data loss, or errors caused by third-party systems. Platform performance does not constitute grounds for disputes or refunds.

11. Professional Conduct

Clients agree to maintain respectful, professional communication. Harassment, abusive language, threats, or conduct that interferes with Alpine’s operations, staff, or contractors may result in immediate termination of services.

Alpine reserves the right to disengage from relationships that compromise safety, professionalism, or operational integrity.

12. Modifications & Severability

Alpine reserves the right to update or modify this Agreement. Continued use of Alpine services following any updates constitutes acceptance of revised terms.

If any provision of this Agreement is found unenforceable, the remaining provisions shall remain in full force and effect.

13. Acceptance

Engaging Alpine Airbnb services constitutes acknowledgment and acceptance of this Service Agreement & Operating Policies, as well as Alpine’s Payment Policy and Privacy Policy.